NRS 440V-Discussion: Excellent customer service

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Conflict with patients can occur and excellent customer service will be an essential part of the resolution process. Discuss the following aspects and concepts associated with customer service that would be utilized to resolve this patient scenario:

You are following up with a patient to review his treatment plant after the medical doctor just saw him. The patient states to you that he’s upset and doesn’t want to see that medical doctor anymore and will not pursue any of the doctor’s recommendations

Discuss the following aspects and concepts

Identify two possible factors that could have contributed to this patient scenario conflict and briefly explain how it could have. For example, the patient may have a hearing impairment and didn’t hear the doctor correctly.

How you would assist resolving this patient conflict and what customer service tools, techniques, and skills you would utilize.

Why providing excellent customer service for this patient conflict is important for the patient and healthcare organization..

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.