Discussion: Decreasing levels of satisfaction

Timeframe

Six months

PICOT

Create a complete PICOT statement.

ED patients with decreasing levels of satisfaction (P), does the utilization of a real-time location systems (RTLS) in the hospital’s ED (I), compared to manually entered status updates to track patients (C), help to decrease the rate of LWBT and to raise revenue collection (O) within 6 months (T)?

Problem Statement

Create a problem statement for your PICOT. You will use this problem statement throughout your final written paper.

The current delays, long waits, leaving without being treated, decreased revenue collection from the ED unit, and reduced patient satisfaction scores have negatively portrayed the hospital’s reputation to the public. As a result, the daily patient visits have continued to decrease as people attribute the facility to poor emergency care services delivery. All these complications result from the use of combined data resources and manual entry status updates when tracking patient records. This manual tracking cannot meet the demand for many patients and leads to overcrowding due to and reduced patient flow in the ED. Therefore, there is a need to install an automatic patient tracking system to increase the flow.

References

Asheim , A., Nilsen, S. M., Carlsen, F., Næss-Pleym, L. E., Uleberg, O., Dale, J., Bache-Wiig Bjørnsen, L. P., & Bjørngaard, J. H. (2019, December 26). The effect of emergency department delays on 30-day mortality in Central Norway. European journal of emergency medicine : official journal of the European Society for Emergency Medicine. https://pubmed.ncbi.nlm.nih.gov/31135613/.

Fudge, N., Sadler, E., Fisher, H. R., Maher, J., Wolfe, C. D. A., & McKevitt, C. (n.d.). Optimising Translational Research Opportunities: A Systematic Review and Narrative Synthesis of Basic and Clinician Scientists’ Perspectives of Factors Which Enable or Hinder Translational Research. PLOS ONE. https://journals.plos.org/plosone/article?id=10.1371%2Fjournal.pone.0160475.

Morrison, L. E., & Joy, J. P. (2016, June 20). Secondary traumatic stress in the emergency department. Wiley Online Library. https://onlinelibrary.wiley.com/doi/abs/10.1111/jan.13030.

Wand, T., Crawford, C., Bell, N., Murphy, M., White, K., & Wood, E. (2019, April 30). Documenting the pre-implementation phase for a multi-site translational research project to test a new model Emergency Department-based mental health nursing care. International Emergency Nursing. https://www.sciencedirect.com/science/article/abs/pii/S1755599X19300400?via%3Dihub.

Wang, H., Kline, J. A., Jackson, B. E., Robinson, R. D., Sullivan, M., Holmes, M., Watson, K. A., Cowden, C. D., Phillips, J. L., Schrader, C. D., Leuck, J. A., & Zenarosa, N. R. (2017, October 5). role of patient perception of crowding in the determination of real-time patient satisfaction at Emergency Department. OUP Academic. https://academic.oup.com/intqhc/article/29/5/722/4158405?login=true.